Frequently Asked Questions
Everything you need to know about Snowverb gear and services.
How do I choose the right size for my ski jacket or pants?
Each product page features a detailed size chart. We recommend measuring your chest, waist, and hips while wearing your base layers to ensure the most accurate fit for your winter sports activities.
Are Snowverb products waterproof and windproof?
Yes, our gear is specifically engineered for mountain conditions. Most of our outerwear features a minimum waterproof rating of 10,000mm and breathable membranes to keep you dry and shielded from harsh winds.
How long does shipping take for international orders?
We typically process orders within 1-3 business days. International shipping usually takes between 7 to 15 business days depending on your location and local customs processing.
What is your return policy for winter gear?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached to qualify for a full refund.
How should I clean and maintain my Snowverb apparel?
To preserve the waterproof coating, we recommend machine washing on a cold, gentle cycle with a technical detergent. Avoid fabric softeners and tumble dry on low heat to reactivate the DWR finish.
Do you offer group discounts for ski teams or clubs?
Yes, we provide special pricing for bulk orders and sports organizations. Please contact our customer support team with your requirements for a personalized quote.